Personalized push notifications and SMS messages can significantly enhance customer engagement, retention, and conversions in e-commerce. Discover how personalized push notifications can help you win the game of e-commerce personalization.
April 11th, 2023
Personalized push notifications and SMS messages can significantly enhance customer engagement, retention, and conversions in e-commerce. Discover how personalized push notifications can help you win the game of e-commerce personalization.
In e-commerce development, you have to play the game of personalization, otherwise, you’re shouting into the void. Personalized push notifications–and SMS notifications–allow marketers to cater to the individual needs of their customers, thereby increasing engagement, retention, conversions and sales. These messages can include a variety of content such as reminders, discounts, updates, requests for customer feedback and more. As you probably guessed, the text should be short and sweet and quickly grab the attention of the user.
What’s more, push notifications open rates and engagement are significantly higher than email and have great reporting ability and customizability.
Let’s take a look at the two types of push notifications you can use in your marketing campaigns.
When people browse, they often have several tabs and windows open. Your customers are no different. Use browser push notifications to connect with users while they’re looking at other sites (yes, steal their attention away). It offers a low barrier to entry and works across desktop, tablet and mobile devices.
One challenge it presents is that it requires an opt-in when visiting your website. While it’s easy for users to click “Allow”, it’s just as easy for them to click “Block”.
Mobile push notifications are advantageous because apps automatically opt users in to receive notifications and provide additional interplay with the installed application. However, depending on your needs, it can be expensive and time-consuming to develop your own application (our mobile development team can help you with that).
While text messages are technically not push notifications, they can be used in similar ways and should be an integral part of your marketing strategy. SMS messages have a mindblowing 98% open rate. If that’s not music to your ears, we’re not sure what would be! Plus, delivery is reliable and you can add links.
A challenge with SMS notifications? Your customers might consider them spam, even if they opted in to receive them. There’s a lot of spam, and scams, out there so with all the messages your customer may receive on a regular basis, it can be hard to distinguish between authentic and fake.
This is an obvious but important one. Simple reminders give customers peace of mind knowing that their item is on the way. You want to make your customers’ lives as easy as possible; using push notifications for updates like this is one way of doing so.
Informing your customers about an exciting new promotion or release will likely increase your sales. Even if they’re already regular customers, it helps to get in front of them as often as possible (without creating a negative shopping experience) as they probably have other brands vying for their attention, too.
Let your customers know what’s going on with their subscriptions with push notifications. Some ways you can do that is to send reminders about renewing their subscription, inform them about their next delivery and promote new offerings. This will make the buying experience more enjoyable and allow customers to get the most out of your products.
Sending automated marketing messages based on where your customers are in the sales funnel is a great way to close a sale and/or upsell. For example, if a customer regularly buys a protein powder, you could send them a push notification a week before they would typically run out to encourage them e to buy more or start a subscription.
Abandon cart sequences are also hugely successful. Using these, you can help nudge the customer towards making the purchase, first with a reminder or two, and if they still haven’t completed their purchase, you can offer them a small discount to make the purchase more enticing.
Get your customers excited about new stock! Once you segment your customers (more about this below), you can send notifications catered to their shopping habits and interests. For example, if your ecommerce shop sells sports apparel, you could send back-in-stock notifications about jerseys for customers whose buying habits on your website demonstrate they’re interested in soccer apparel. You can also give customers the ability to sign up for notifications about specific items.
Social proof does wonders for your brand. Use push notifications to give people discounts for leaving a review online or posting images or videos of themselves using your products. What better way to encourage more purchases and new customers than by showing that your current customers are loving your products or services?
Here’s how you can get the best results out of your push notifications.
Similar to email and SMS, it’s important to be as personal as possible in your messaging. Purchase and viewing history, geographic location, age, education, income, family structure and other information relevant to your relationship with your shoppers should be considered. With this information, you can create customer segments that will help greatly improve your ability to personalize your messaging and create long-lasting relationships with customers.
Gauging how well your push notifications are performing is critical. With A/B testing, you can experiment with different messaging, times, and content for relevant audiences to make sure you are maximizing the ROI of your audience.
Push notifications represent a major opportunity for ecommerce brands to improve how they communicate with their customers. After all, it’s hard to resist a personalized, bite-sized message popping up on a device that's practically glued to your customer.
If you’re interested in how to optimize your push notifications or even developing your own app, our development experts are here to help!
